Rugby World Cup call centre staff will give extra time to clear a excess of fans still waiting tickets confirmation after too much calls from the customers.
Shane Harmon, spokesman for the Rugby World Cup 2011, said yesterday that calls to the centre had settled down but the average wait time was still two minutes.
We are going to sent out almost 50k tickets to the applicants and is a big campaign against lots of inquiries. Those who are lucky enough to get tickets to find out this week and because of credit card processing problems call on a hotline number.
Frustrated fans then found the call centre was covered with people desperate to discover if they had tickets and some could not get through.
He received an email on June 16 saying he was partially successful but he should contact the help desk because of credit card issues. He then received another email yesterday saying his application was unsuccessful.
Late yesterday, Mr Baker was told the credit card problems had been sorted out and he would get his tickets.
"I don't have much confidence in them," Mr Baker said.
"Even though they're going to process the credit card, I'm a bit nervous about it."
Mr Harmon said less than 200 of 50,000 fans had been informed they were both partially successful, and had their credit card declined.
Email questions will still be answered during the weekend.
Organisers were happy to extend the July 7 deadline for resolving credit card issues if necessary.
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